It is certainly correct that, as Camilla Cavendish writes (“Covid-19 has revolutionised the NHS”, Opinion, April 25), the Covid-19 pandemic has revolutionised the NHS. Collaboration and innovation have proliferated on a scale that change programmes could never match.

But that isn’t the only story. In some parts of the system, under pressure, managers have reverted to the bullying and silencing which for so long have tarnished the health service’s reputation.

That’s why it is critical to gather a true cross-section of insights and experiences both about what worked — and what didn’t. Every crisis tells stories, but never just one.

Margaret Heffernan
Farrington Gurney, Somerset, UK

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